Monthly Archives: November 2013

In A Mirror, Darkly: Reflections on 2013

As 2013 draws to a close, I cannot help but wax nostalgic about the journey that brought me from the distant land of 2012 to here. Because such an exercise is so rooted in feelings, I find it best to … Continue reading

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Your Call May Be Monitored For Quality Assurance

A brief snapshot of customer service in the 21st century in two acts. * * * Act One.   I call and spend seven minutes listening to the pleasant female voice telling me what buttons to press, until it becomes … Continue reading

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